Terms, Conditions & Extra Information
Reservation & Confirmation:
The Ambassadors hotel will tentatively hold your booking for 14 days after which a $300 deposit will be required to secure and confirm the booking.
Cancellation:
Cancellations made over 45 days prior will receive full deposit refunded; between 45-30 days 50% of the deposit will be refunded. We regret to advise that we are unable to refund deposits for cancellations with less than 30 days notice.
Room Hire/Minimum Spend:
A $300 room booking fee is required for functions where the final spend is under $2000.
Payment:
Payment of the food and beverage package must be made prior to the event beginning the initial deposit will be deducted from the final invoice. If this payment is under $2000 the $300 room charge will also need to be paid before the commencement of the function. Should the spend end up exceeding $2000 due to guests spending then the $300 will be refunded to you at the end of the function.
We accept cash, EFTPOS or credit cards. Personal cheques are not accepted, company cheques are accepted by prior arrangement. AMEX and Diners Club cards will incur a 3% surcharge.
Confirmation of menu selection & final numbers:
The Ambassadors hotel requires confirmation of the menu selection & final numbers within 7 days of the event commencement. This will be considered the minimum number to base the function pricing on. Any dietary requests will also need to be highlighted at this time (e.g. gluten free, vegan etc.)
Responsible service of alcohol:
A minimum of $8 per head is required to be spent on food with any beverage package purchased. Should a spirit package be purchased please note that spirits will only be served with a mixer i.e. no shots and only single serves will be served.
Please be aware that although we wish for your guests to have a wonderful time at your function we are bound by legislation regarding the responsible service of alcohol and this will be strictly enforced. Any guests who are intoxicated or behaving in an irresponsible manor will be asked to vacate the premises.
Minors:
Guests under 18 must vacated the licensed area before 12am in accordance with licensing law. All minors must between the ages of 12-17 must be identified to the hotel management and will be required to wear a coloured wrist band to ensure they are not served alcohol.
It is recommended that all guests attending the event have appropriate proof of age identification.
Food and Beverage:
Only food and beverage purchased from Ambassadors Hotel is to be consumed at your function ( other than special occasion cake.). Should you wish to bring any food or beverages to the event please liaise with your function organiser, please be aware that a surcharge may be applicable.
Cake:
You are welcome to bring your own cake to your event or we can arrange one on your behalf. Please ensure that the cake is immediately given to the Ambassadors staff you will ensure it is stored correctly. The cake will be cut and served by our kitchen team, a small fee of $2 per guest will be charged.
Decorations:
No decorations are to be adhered to any wall or surface of the hotel without prior approval from the hotel. Please note only blue-tak is permitted to hold decorations in place. Table scatters are permitted but will attract and extra $50 cleaning charge. All decorations are to be removed at the conclusion of the function otherwise an additional cleaning charge will apply.
Cleaning:
General cleaning is included in the overall function package. Should the cleaning requirements after your function be deemed excessive an additional charge will be incurred and charged to the organiser’s credit card.
Damage, Breakages & Theft:
Any damage and/ or excessive breakages are deemed the responsibility of the event organiser and will be charged to the organiser’s credit card. The hotel will not be held responsible for the loss of any property from the event.
The organiser is also responsible for any damage caused by guests to any equipment hired for the event by the hotel including audio visual equipment.
Entertainment:
Should you wish to provide your own music please bring your own IPOD, please note that we do not have CD facilities in the function rooms. We can provide a selection of lounge/chill out music for back ground music if you wish.
The hotel is happy to assist you with arranging D.J’s, audio visual equipment or live music, please ask us for more details.
Security:
Security is recommended for all functions over 100 guests and may be deemed essential for certain functions. As a guide 1 security guard is required for up to 50 guests and 2 security guards for over 50 guests, security cost is $40 per guard per hour. Only security guards hired by the Ambassadors Hotel are to be used.
Pricing & Menu Availability
Pricing and menu options are subject to change without notice. You will be informed of any changes as soon as they occur. Your price quotation for the function will be considered final and honoured.
Event Suitability:
The Ambassadors reserves the right to refuse certain functions that are not considered appropriate. Please ask us for further information regarding your event suitability.
